He had AppleCare. Then Apple sent his broken iMac to Best Buy

Some customers are more difficult to please than others. Few, though, may be as particular as Apple customers. They pay a lot of money for their gadgets and expect sensitive, perfectionist handling. In some cases, they're persuaded to buy AppleCare, the very royalty of device repair protection. I was moved, therefore, by the plight of photographer Scott Bourne.
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